Refund & Cancellation

We want you to feel confident trying G Welle. This Refund & Cancellation Policy explains how cancellations and refunds work for our paid plans.

1. Free Plan

The core features of G Welle are free forever. No payment information is required to use the Free plan.

2. Free Trials

• G Welle Plus offers a 7-day free trial for new subscribers.
• Your paid subscription begins automatically at the end of the trial unless you cancel before then.
• You can cancel the trial at any time from your account settings or through the App Store / Google Play.

3. How to Cancel

If you subscribed through the App Store or Google Play

1. Open the App Store (iOS) or Google Play (Android).
2. Go to your Subscriptions section.
3. Select G Welle and tap "Cancel Subscription".

If you subscribed directly through our website

1. Log in to your G Welle account.
2. Go to Settings → Billing → Cancel Subscription.
3. Or email us at support@gehirnwelle.com.

Cancellations take effect at the end of the current billing period. You will continue to have access to paid features until then.

4. Refund Policy

a) First-time subscribers

If you are a first-time subscriber to a paid plan and are not satisfied, you may request a full refund within 7 days of your initial purchase. Contact us at support@gehirnwelle.com with your order details.

b) Renewals

Renewal charges are generally non-refundable. If you believe you were charged in error (for example, you cancelled but were still billed), please contact us within 7 days and we will investigate promptly.

c) G Welle Care (human therapist sessions)

• Sessions cancelled at least 24 hours in advance are fully refundable or can be rescheduled.
• Sessions cancelled within 24 hours may be charged in full or partially, at our discretion.
• No-shows are not refundable.

5. Refunds Through App Stores

If you purchased through the Apple App Store or Google Play Store, refunds are handled by those platforms according to their own policies. Please contact them directly:

• Apple: reportaproblem.apple.com
• Google Play: support.google.com/googleplay

6. Exceptions

Refunds may be denied in cases of:

• Abuse of the refund policy (repeated refund requests).
• Violation of our Terms & Conditions.
• Requests made after the eligible refund window.

7. Processing Time

Approved refunds are typically processed within 5–10 business days. The actual time for the amount to reflect in your account depends on your bank or payment provider.

8. Price Changes

We may change subscription prices in the future. Existing subscribers will be notified in advance, and changes will only apply from the next billing cycle after notice.

9. Contact for Refund Requests

Billing Support
Email: support@gehirnwelle.com
Please include your registered email and order/transaction ID.